Refund policy

30-day happiness guarantee. If you're not happy with your ClimbCritters gecko, you have 30 days from the day you receive it to ask for a return.

How to start a return

Email us at helloclimbcritters@gmail.com with your order number and the reason for the return. We'll reply with the return instructions. Please don't send items back without contacting us first, as we can't accept returns sent without instructions.

Conditions

The return request must be made within 30 days of delivery.
The item should be in the same condition you received it, with all its parts (gecko, remote control and charging cable) and, if possible, its original packaging.
Return shipping costs are paid by the customer, except for damaged, defective or wrong items (see below).

Damaged, defective or wrong items

If your gecko arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or a full refund, and you won't pay anything for shipping.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to show on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.