Shipping policy

Free shipping on every order.

Where we ship

We currently ship to all addresses in the United States.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once your order ships, delivery usually takes 7–12 business days. Total time from order to delivery is typically 8–15 business days.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package. Tracking can take 24–48 hours to show updates after you receive it.

Delays

During busy periods (such as Black Friday and the holidays) or due to carrier issues, some deliveries may take a little longer. If your order hasn't arrived after 20 business days, please contact us and we'll sort it out.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships.

Questions?

Email us at helloclimbcritters@gmail.com and we'll reply within 24–48 hours.